AI answers the easy questions. Your team handles the rest.
Give customers answers using your business knowledge. When they need more help, they can submit a support ticket, track progress, and keep the conversation going with your team.
Placeholder values only. Use your own workspace’s snippet on an eligible plan.
Step 04 · illustrative preview
An answer, or a clear route to your team.
When a question needs your team, eligible workspaces can offer an enabled support-ticket form. A visitor chooses to submit their request.
AI answers using business knowledge
Support requests when ticketing is enabled
Asynchronous follow-up, not live human chat
Willow assistantAI customer assistant · sample
Hi there! How can we help you plan your visit?
I received the wrong item. Can your team help?
I can’t review your order here. You can send a support request to the team for help with an exchange.
Submit a ticket · example
Illustrative support option. No request is sent.
Type your message…
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AI customer support
Answers grounded in your business.
Give your assistant the information your customers need. It finds relevant details from your knowledge and uses the conversation to answer the question at hand.
Website pages, uploaded documents, and business FAQs
Relevant information with source links when available
Test business-specific answers before installation
When information is missing, the assistant should say so. AI can still make mistakes; review answers and confirm important details.
Do I need to bring anything to the pottery workshop?
Willow Studio provides the clay, tools, and an apron. Wear comfortable clothes and closed-toe shoes. You’ll find these details in our workshop guide.
Source
Was this helpful?
Sample answer using an illustrative website workshop guide.
Type your message…
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Two-way support tickets
When an answer isn’t enough, keep the conversation going.
A ticket number, a secure tracking page, and one place for your team to respond. Keep each request and its replies together, even when the answer comes later.
One fictional ticket: KV-DEMO-1042. Explore how each side sees the same exchange. No tickets, messages, or emails are sent.
The customer’s tracking page
Read the response and prepare a follow-up, without a KivoHelp account.
Willow Studio / support portalIllustrative preview
Email verified · example visitor
KV-DEMO-1042Waiting for support
Order assistance
YouMonday · 10:15 am
I received the wrong item. Could someone help me arrange an exchange?
Willow Studio teamMonday · 2:30 pm
Thanks for letting us know. Please describe the item you received, and our team can review the next step.
YouTuesday · 9:10 am
I received a blue mug instead of the green one. Thank you for checking.
Waiting for the team’s next reply
Your reply
Add a follow-up or share more details…
Send reply · example
Ticket history is protected by email verification.
Ticket ID, verified email access, and the same conversation history.
The business’s support inbox
Read the request, prepare a team reply, and manage its status.
KivoHelp / support ticketsIllustrative preview
Support tickets
Willow Studio
Search name, email, or reason
KV-DEMO-1042Order assistanceJordan LeeAwaiting support
KV-DEMO-1041Question about my bookingAlex MorganAwaiting customer
KV-DEMO-1040Workshop materialsSam RiveraResolved
KV-DEMO-1042 · Jordan LeeAwaiting support
Order assistance
Jordan LeeMonday · 10:15 am
I received the wrong item. Could someone help me arrange an exchange?
Willow Studio teamMonday · 2:30 pm
Thanks for letting us know. Please describe the item you received, and our team can review the next step.
Asynchronous support. Notification emails depend on owner configuration.
Asynchronous support, not live human chat. New tickets are proposed for Growth, Premium, and eligible Enterprise agreements. Current workspace eligibility remains unchanged.
Built around your business
Your knowledge. Your brand. One assistant.
Control the information behind each answer and the welcome your customers see.
Business knowledge
Example library
Website pagesWorkshops, visiting information, and policies
Workshop guide.pdfPreparation and materials for visitors
Business FAQsAnswers added by your team
Review and edit the information your assistant uses.
Keep your information useful.
Review sources, update business answers, and choose optional weekly syncing for website content.
Customization
Example settings
Assistant name
Willow assistant
Personality
Friendly
Accent color
Welcome message
Hi there! How can we help you plan your visit?
Welcome shortcuts
Workshop details Visit our website Contact support
Question, website link, and support shortcuts shown as a static preview.
Make the welcome feel familiar.
Set your assistant’s personality and appearance. Use welcome shortcuts for common questions, website links, or business support.
Proposed pricing
Choose the support your business needs.
Start with a Free workspace. Explore the proposed paid plans for your next step.
Paid checkout unavailable
Prices, models, and allowances below are proposed for rollout. They do not change current workspace access. Free AI replies are currently disabled; proposed dashboard testing is not active on Free.
All prices in USD. Usage allowances reset monthly.Monthly prices selected.
Free
Explore KivoHelp before committing to a subscription.
Existing workspace eligibility and subscription records remain unchanged. Future billing and refunds are subject to approved checkout terms, the Terms of Service, and applicable law.
A few helpful answers
Before you get started.
Practical details about setup, AI answers, ticket support, and what is available today.
How does annual billing and AI usage work?
The proposed annual plans are paid in full upfront for 12 months. The crossed-out price is 12 monthly payments; the annual total shown includes the 10% discount. Conversation and AI reply allowances reset monthly. Each conversation can use up to 30 AI replies, within the workspace's remaining shared monthly allowance.
Do invited teammates get separate allowances?
No. Planned teammate counts exclude the workspace owner: Growth would have one owner plus three invited teammates. Everyone shares the same workspace subscription and all its limits. Invitations are planned and are not currently available; Enterprise website and team allowances would be individually negotiated.
Will I be able to cancel renewal?
When paid subscriptions launch, the plan is to let customers cancel future automatic renewal and keep access through the prepaid period, subject to final approved billing terms. Paid checkout remains unavailable. Future billing and refunds are subject to the Terms of Service, approved checkout terms, and applicable law.
What does KivoHelp do?
KivoHelp combines an AI assistant that uses your business information with two-way support tickets. It helps answer routine questions and gives customers a way to follow up with your team when they need more help. Ticket support is asynchronous, so a team reply may come later.
What information can I add?
Connect an authorized public website, upload PDF, DOCX, or TXT documents, or add your own business information and FAQs. Imports have page and size limits. Pages behind a sign-in and image-only documents may need manually added text.
How does the assistant answer questions?
It finds relevant information in your business knowledge and uses it with the customer’s question and recent conversation. It should acknowledge missing information rather than invent a policy. AI can still make mistakes; review test answers and confirm important details.
Can I customize and test it before installation?
You can prepare its name, welcome message, appearance, personality, language, and welcome shortcuts in your workspace. Testing AI replies requires an available model on an eligible workspace; Free AI is currently disabled.
How do I install it on my website?
An eligible active plan provides an installation script for your authorized website. Add it to your site, then visitors can open the assistant from its launcher. Free workspaces do not include website installation, and paid plans are coming soon.
Can website information stay up to date?
Yes. Run a manual sync or enable optional weekly syncing. If a scan fails, KivoHelp keeps the last successful content. Manually editing imported information pauses automatic replacement until you allow syncing again.
What happens when a customer needs your team?
Starter uses your configured business support email. Ticket availability follows current workspace eligibility. The proposed plans include new tickets in Growth, Premium, and eligible Enterprise agreements. Customers choose to submit a support request; an AI conversation alone does not contact your team. Business notification emails depend on the owner’s configuration.
Do ticket visitors need a KivoHelp account?
No. Where ticketing is enabled, visitors submit their name, email, reason, and problem description. They receive a KV ticket number and verify their email to read team responses, track their tickets, and continue replying in the secure support portal.
What is available now, and are paid plans ready?
You can create a Free workspace to add knowledge within its limits and prepare your assistant’s appearance. Free AI replies are currently disabled. Website installation and ticket creation are not included in Free. The pricing section shows proposed rollout plans. Paid checkout is unavailable, and existing workspace access remains unchanged.
From first question to follow-up
Give every customer a clear next step.
Build your assistant, add your business knowledge, and prepare a simpler way for customers to get the support they need.