Customer support tools built around your business.
KivoHelp brings a business-specific AI chatbot, a knowledge library, and eligible support-ticket workflows into one workspace. It helps small teams handle repeat questions while keeping people responsible for the next step.
What can I use today?
Free workspaces can add knowledge within their limits and prepare the assistant’s appearance. Free AI is currently disabled. Website installation and new tickets are not included in Free. Paid plans are proposed and checkout is unavailable; your workspace shows the features currently available to you. Review plan availability.
An AI chatbot that uses your business information
Your assistant finds relevant details in the information you provide and uses them with the visitor’s question and recent conversation. That can help explain workshop preparation, service details, shipping policies, or product care without making customers search every page themselves.
Source links may be included when available. A source link is useful context, not proof that every answer is correct. AI can misunderstand a question or miss an exception. Review answers and confirm important details with a responsible person.
A knowledge base you can review and update
Connect an authorized public website, upload PDF, DOCX, or TXT documents, or add manual business information and FAQs. Page, document-size, and workspace source limits apply. Pages behind sign-in and image-only documents may need text added manually.
You can run a manual website sync or enable optional weekly syncing. A failed scan keeps the last successful content. Manual edits to imported information pause automatic replacement until you allow syncing again. Learn how to build useful answers to recurring questions.
A website widget on eligible active plans
An eligible active workspace provides an installation script for an authorized website. Visitors open the assistant from its launcher. Free does not include website installation, and the proposed paid plans are not available to purchase yet.
The widget can explain the information in your knowledge library. It does not independently place or change orders, approve refunds, reserve stock, or check a private inventory system. Read the website chatbot setup guide.
Customization for a familiar welcome
Prepare the assistant’s name, appearance, personality, language, and welcome message. Welcome shortcuts can point to a common question, a website link, or an enabled support option. These settings help customers recognize your business without giving the assistant authority to invent policies.
Conversation review and support follow-up
Eligible workspaces can review saved customer conversations to understand what people ask. Review unanswered questions and reply ratings to find gaps in business information. Those signals help guide improvements; they do not establish that every reply is accurate.
Starter uses the business’s configured support email. Where ticketing is enabled, visitors choose to submit a request and receive a KV ticket number. They verify their email to read team responses and continue replying in the secure ticket portal. Your team manages the request and its replies in the workspace.
This is asynchronous support. An AI conversation alone does not contact the business or guarantee a response. New tickets are proposed for Growth, Premium, and eligible Enterprise agreements. Team invitations are planned. Read the support and plan FAQs.
Useful for different small-business questions
- Online stores: explain published returns, shipping, and care policies; send order-specific exceptions to your team through enabled support options.
- Service businesses: clarify preparation, opening hours, service scope, and booking policies without claiming to make a booking.
- Startups and small teams: keep recurring product and process answers in one reviewed library.
- Agencies: assess the authorized website and workspace requirements for each client. Standard proposed paid tiers include one website; Enterprise allowances are individually negotiated.