Start with Free workspace setup and preview. The comparison below shows proposed paid plans in USD, including monthly allowances and annual totals. Paid checkout is not available yet.
A Free workspace lets you add business knowledge within its limits and prepare your assistant’s appearance. Free AI replies are disabled. Website installation and ticket creation are not included in Free. Existing workspace access, including any recorded subscription or complimentary eligibility, remains unchanged by these public proposals.
Start with a Free workspace. Explore the proposed paid plans for your next step.
Prices, models, and allowances below are proposed for rollout. They do not change current workspace access. Free AI replies are currently disabled; proposed dashboard testing is not active on Free.
Explore KivoHelp before committing to a subscription.
$0/ month
Free workspace setup & preview
Proposed AI modelQwen 3.5 Flash
Free AI is currently disabled.
Get Started FreeFor small businesses that want to answer customer questions automatically.
$20/ month
Monthly subscription · proposed
Proposed AI modelQwen 3.5 Flash
Paid purchasing is not yet available.
AI answers, with integrated ticket management for requests that need your team.
$60/ month
Monthly subscription · proposed
Proposed AI modelGPT-6 Luna
Paid purchasing is not yet available.
For businesses managing higher customer-support volumes.
$120/ month
Monthly subscription · proposed
Proposed AI modelEnhanced AI · planned Claude Haiku 5.5
Paid purchasing is not yet available.
For organizations that need tailored capacity and flexible support arrangements.
Contact Sales| Feature | Free | Starter | Growth | Premium |
|---|---|---|---|---|
| Proposed AI model | Qwen 3.5 Flash | Qwen 3.5 Flash | GPT-6 Luna | Enhanced AI · planned Claude Haiku 5.5 |
| AI conversations / month | Dashboard testing only | 1,000 | 2,000 | 3,500 |
| AI replies / month | 50 dashboard replies | 10,000 shared replies | 20,000 shared replies | 35,000 shared replies |
| Websites | No live embedding | 1 | 1 | 1 |
| Invited teammates | Owner only | Invite 2 teammates (planned) | Invite 3 teammates (planned) | Invite 5 teammates (planned) |
| AI replies per conversation | Up to 30, within dashboard allowance | Up to 30, within monthly allowance | Up to 30, within monthly allowance | Up to 30, within monthly allowance |
| Knowledge capacity | Up to 3 knowledge sources | Business knowledge base | Larger capacity than Starter | Larger capacity than Growth |
| Dashboard chatbot testing | Proposed at rollout | Proposed at rollout | Proposed at rollout | Proposed at rollout |
| Website chatbot installation | Not included | Included | Included | Included |
| Chatbot appearance customization | Workspace preview | Included | Included | Included |
| Custom welcome message | Workspace preview | Included | Included | Included |
| Human contact fallback | No live website assistant | Configured business email | Support tickets | Support tickets |
| Integrated support ticketing | Not included | Not included | Included | Included |
| New support tickets / month | No new submissions | No new submissions | 500 | 1,000 |
| Customer ticket tracking portal | Not included | Not included | Included | Included |
| Two-way customer & staff replies | Not included | Not included | Included | Included |
| Automatic ticket email notifications | Not included | Not included | When configured | When configured |
| Ticket management dashboard | Not included | Not included | Included | Included |
| Enable or pause ticket submissions | Not included | Not included | Included | Included |
| Priority KivoHelp support | Not included | Not included | Not included | Included |
Teammate counts exclude the owner. Everyone shares one workspace subscription and its allowances. Invitations are planned. Usage, annual billing & cancellation details
Existing workspace eligibility and subscription records remain unchanged. Future billing and refunds are subject to approved checkout terms, the Terms of Service, and applicable law.
Start with the questions your customers ask and the amount of information you need to maintain. The proposed Starter plan focuses on AI website answers with the business’s configured support email. Growth adds proposed integrated ticket management; Premium provides higher proposed usage allowances. Check the complete comparison above before deciding what would fit your team.
Monthly conversations and AI replies are separate shared workspace allowances. A conversation can use up to 30 AI replies within the remaining monthly allowance. Planned teammate counts exclude the owner and do not create separate subscriptions or allowances. Invitations are not currently available.
Annual plans would be prepaid for 12 months. The displayed annual totals already include the proposed 10% discount; usage allowances still reset monthly. Paid billing and cancellation terms remain subject to approved checkout terms and the Terms of Service. Read the detailed pricing and availability answers.