Service and account
By using KivoHelp or creating a workspace, you agree to these terms. KivoHelp stores support knowledge, provides an AI assistant, embeds it on allowed websites for eligible plans, scans permitted public pages, and provides enabled ticket workflows. Keep account details accurate and credentials secure. You are responsible for authorized use through your account and for promptly reporting suspected compromise to nihalstar1000@gmail.com. Access depends on the effective plan, quotas, workspace state, and provider availability; complimentary access remains subject to its scope and expiry.
Content and business responsibilities
You retain rights in your content and give KivoHelp a limited permission to host, store, extract, index, display, and transmit it as needed to provide and secure the service and support your workspace. You must have lawful rights to upload documents, scan pages, process visitor messages, and share relevant information with assigned model providers. Do not upload sensitive personal information or content you are not permitted to process. You are responsible for a suitable visitor privacy notice, lawful processing grounds, source accuracy, and your business's responses and decisions. Deleted content may remain in necessary backups or be retained where law requires.
Cloud replies may use OpenRouter and downstream model providers; assigned local replies may use the operator's Qwen installation through ngrok. Their relevant service and processing policies apply. Raw uploaded files are not publicly browsable, but relevant indexed excerpts can be displayed to visitors in replies and citations. Add only business information suitable for visitors; relevant extracted text and bounded history are processed to generate replies.
AI limitations and public availability
Replies are advisory and may be inaccurate, incomplete, misleading, or stale, even when a source citation is provided. Review important information with a responsible person. KivoHelp has no authority to place or change orders, approve refunds, make commitments for your business, or provide professional advice. Do not rely on it for medical, legal, financial, safety, or other consequential decisions.
Website scanning reads bounded public pages and may miss information, dynamic content, variants, or recent changes. A fresh availability answer describes only an explicit public page indication at the stated check time. It is not a check of a private inventory system, a stock reservation, or a guarantee of price, supply, delivery, warranty, or product suitability. Always confirm availability, price, and product details on the product page before ordering. The business remains responsible for its products and policies.
Human support
Starter support uses the business's configured public email contact. Eligible Growth and Business workspaces may enable Submit a ticket and a verification-based support portal. A ticket is submitted only when the service confirms its creation. Showing a support button, asking for a person, or an AI reply does not itself contact a human. Ticket contents are not automatically sent to AI. KivoHelp does not guarantee a support response time or resolution unless separately agreed in writing.
Acceptable use and scanning
Use the assistant for this business's support questions. Do not seek explicit sexual content, unlawful harmful assistance, private customer or operator data, or instruction overrides. Automated filters are limited and do not guarantee detection of every unsafe input or reply. Each conversation allows 30 messages; New chat starts a fresh conversation. Separate network, session, and attempt limits prevent abuse. Anonymous identity is not proof of a unique person. Do not break the law, infringe rights, upload malware, send spam or abusive messages, probe or bypass security or workspace boundaries, impersonate others, or interfere with the service. Scan only public sites you are entitled to use and whose rules permit the activity. Do not use scanning for private, login, account, cart, checkout, token, or forbidden pages, to bypass robots rules, CAPTCHAs or access controls, or as an unrestricted remote proxy. Rate, size, origin, page, and quota limits apply. We may reasonably limit or suspend access to protect people and the service.
Availability, plans, and closure
The service is provided as available. We do not guarantee continuous availability or error-free features, model replies, email delivery, or third-party processing. Plan limits and checkout terms shown when purchasing apply. We may change features or pause access for maintenance, security, provider failures, or operational needs, subject to applicable law and any separate agreement. You may stop using the service, remove sources, or request account closure or deletion at nihalstar1000@gmail.com. Necessary legal, security, and backup retention may apply.
Reasonable responsibility limits
To the extent permitted by applicable law, no warranty is made that KivoHelp will meet every business need or that AI output is correct. For business customers, the operator's aggregate liability arising from the service is limited to the greater of the fees paid for that workspace during the 12 months before the event giving rise to the claim or US$100. To the extent permitted by law, the operator is not liable for indirect or consequential loss, lost profits, lost business opportunities, or losses resulting from unverified reliance on AI output.
These limits do not exclude or limit fraud, willful misconduct, liability that cannot lawfully be limited, or mandatory consumer or other statutory rights. They apply only where legally enforceable and do not provide absolute immunity or restrict a lawful right to bring proceedings. Each party remains responsible for its own unlawful conduct; no unlimited indemnity is created by these terms.
Applicable law and updates
Bangladesh law governs these terms, subject to mandatory local laws and rights that apply to you. Disputes may be brought before a court with lawful jurisdiction; these terms do not impose arbitration or remove non-excludable remedies. Questions can be sent to nihalstar1000@gmail.com. The effective date identifies this version. Material changes will be communicated as required by applicable law.
Weekly updates, inquiries and feedback
Weekly website updates are optional and import permitted public content within service limits. Manual changes pause replacement until an administrator expressly permits syncing again. Updates can fail, miss pages or be stale; the business must verify its knowledge.
Conversation insights and reply ratings help administrators improve their sources. They do not establish that every reply is accurate. Inquiry collection requires a visitor to explicitly submit contact details and consent to business follow-up. Showing an inquiry or support button is not submission, booking or a purchase. No marketing email or follow-up is automatically sent by the inquiry feature. The business is responsible for appropriate notices, lawful follow-up, consent withdrawal and deletion requests.